Refund policy

EZnest Enterprises Last updated: 06/07/2026

At EZnest, we want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work for our products.

1. Return Window

You may request a return or exchange within 7 days of delivery. Requests made after this window unfortunately cannot be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • The product is unused, unwashed, and undamaged
  • It is returned in its original packaging, with all accessories, manuals, chargers, and freebies included
  • The product has no signs of physical damage, liquid exposure, or misuse
  • Proof of purchase (order number or invoice) is provided

Products that arrive defective or damaged are covered separately under Section 5 below and are not subject to these conditions.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless found to be defective on arrival:

  • Personal care and wellness products that come into direct skin contact (e.g., cramp relief belts, massagers) once the packaging has been opened
  • Products marked as "Final Sale" or purchased during clearance offers
  • Items missing their original packaging, tags, or accessories
  • Products damaged due to misuse, unauthorized repair, or normal wear and tear

4. Exchange Policy

If you'd prefer an exchange over a refund (e.g., a different color or a replacement unit), let us know when raising your request. Exchanges are subject to stock availability. If the requested item is unavailable, we'll offer a refund instead.

5. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered:

  • Contact us within 48 hours of delivery with your order number and clear photos/videos of the issue
  • We will arrange a free replacement or full refund, including any return shipping cost, once the issue is verified
  • No questions asked for manufacturing defects reported within this window

6. How to Initiate a Return

  1. Log in to your EZnest account and go to Order History
  2. Select the relevant order and click "Return or Exchange Items"
  3. Choose your reason for return and submit the request
  4. Our team will review and confirm pickup/drop-off instructions within 24–48 hours

Alternatively, you can reach out directly at support@eznest.co.in with your order number.

7. Return Shipping Costs

  • If the return is due to a defect, damage, or our error, we cover the return shipping cost.
  • If the return is due to a change of mind (not a defect), return shipping charges will be borne by the customer, unless otherwise stated at the time of purchase.

8. Refunds

Once your returned item is received and inspected:

  • We will notify you via email/SMS whether your refund is approved
  • Approved refunds are processed within 5–7 business days
  • Prepaid orders are refunded to the original payment method
  • COD orders are refunded via bank transfer or UPI, or as store credit — your choice
  • Any applicable COD fees paid at the time of order are non-refundable, except in cases of product defect or our error

9. Order Cancellations

  • Orders can be cancelled before they are shipped by contacting us at support@eznest.co.in as soon as possible
  • Once an order has been shipped, it cannot be cancelled through our system. If it's a COD order, you may simply refuse the delivery when it arrives
  • For prepaid orders that have already shipped, standard return conditions (Sections 1–3) will apply once the product is delivered and a return is requested

10. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

Email: support@eznest.co.in

Business Name: EZnest Enterprises 

Call at: +91 7042771340

This policy may be updated periodically. Any changes will be reflected on this page with an updated "Last updated" date.