Return & Refund Policy
At EZnest, customer satisfaction is important to us. If you experience any issues with your order, we’re here to help.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images of the issue.
Our team will review the request and assist you with a suitable resolution.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The product should be returned in its original packaging.
- Return requests must be raised within the eligible return window.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personal use, or product-specific limitations.
Refund Process
Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.
Cancellation Policy
Orders can only be cancelled before they are shipped.
Need Assistance?
For any return or refund related queries, contact us at: